Once your order has been processed you will receive a confirmation email. Upon dispatch we will send you a further email with delivery details. Please note that we dispatch within 24 hours Monday-Friday excluding public holidays.
We offer FREE shipping Australia-wide using Australia Post. Delivery generally takes place within 3-4 days. *If you wish to have your parcel super quickly and receive it the next day, you can select Express for an additional $10 flat fee. *providing you are within the serviced areas of Australia Post Express.
**Our shipping services do not include insurance. Should you require insurance please contact us at [email protected] to organise.
***FRANKIE PEACH does not accept any responsibility for items lost or damanged in transit by a third party carriers such as Australia Post. We will however work with you to cover lost or damaged goods that are covered by insurance.
If you’re one of our international friends, don’t worry, we’ll soon have you covered. We’re making international shipping available in October so drop us a line at [email protected] so we can update you once we have it going.
We’re sure you’re going to LOVE what’s inside your Frankie Peach box, but if for whatever reason you’re not 100% satisfied, please email us at [email protected] so we can sort out any issues quickly and as painlessly as possible.
We offer a 14-day exchange for an alternative product or a 12 month store credit from the date of purchase if the item is unused with the original tags still attached and proof of purchase can be provided.
If you do need to make an exchange, please do so within 14 days from the purchase date. Naturally, you will need to cover the return mail costs. Once we have received your parcel, we’ll send you a confirmation email and process your exchange or credit note. Frankie Peach is not responsible for parcels lost or damaged in transit, we recommend you return with a service that provides tracking and insurance.